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What is included in your various appearances/packages? 

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Please see our Price Packages page for details on specific characters and packages

 

 

What can I do to make my party appearance great?

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1. If YOU believe, THEY believe. The best way to make your appearance magical for your birthday boy/girl is to encourage their imagination and play along. 

 

2. Be present.  Please be aware of what's going on throughout the appearance, and make sure parents have their cameras ready to take photos during photo time as well as throughout the appearance.  There's magic happening from start to finish, and you don't want to miss it!

 

3. The more space the better.  Although we can make any environment magical, it's always best to have adequate, SHADED space for our professional backdrops (10ft wide) as well as space in front to take pics and for activities (at least 6ft in front is ideal).

 

4.  Our characters "magically" appear and disappear. Anything you can do to help divert the childrens' attention before the arrival of our characters and for their departure will help greatly in preserving the magic!

 

5. Have a contingency plan.  Things don't always go according to plan.  Rain happens, pipes burst, AC's go out, etc...Have a plan of action in case of emergency for the time of the appearance.  We will do our best to accommodate and help as best we can without compromising our performers.

 

6.  When in doubt PLEASE ask.  If there's anything not covered here, please ask.  We want your appearance to be as MAGICAL and ENJOYABLE as possible.  One that your child, you, and your guests will remember for a long time.  If there's any way we can help make it better, please ask!

 

 

How do I book a party?

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Parties are booked on a first come first serve basis. In order to reserve a date, first contact us to confirm the date is available.  Once we confirm the date is available, a deposit of 50% is necessary to secure your date.  Following that, the balance will be due no later than 2 weeks prior the party.  You may pay via Personal Check, Money Order, Cash or Major Credit Card (Paypal via this website) prior to the party.

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How many children can one performer entertain at a party?

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In order to give each child the attention they deserve, we suggest that you have up to 15 children per performer. If you plan on having more than 15 children, we recommend either upgrading to 90 minutes or adding on another character. We do give a discount for a 2 character party and you automatically get a 90 minute upgrade to give you plenty of time with each character!

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What areas we service?

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We serve the greater New Orleans area (Jefferson Parrish, Orleans Parrish, and Plaquemines Parrish), but are always willing to travel for a small travel fee.

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What is your payment policy?

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We accept Cash, most major credit cards via Paypal, personal checks and money orders. A non refundable deposit of 50% of the total cost is due upon booking. The deposit will be subtracted from the total and the other 50% of your payment will be due no later than 2 weeks prior to the event. Late payments will be assessed a 5% late fee.  For bookings made less than 2 weeks prior to the party, the full amount of the total cost is due immediately. We are unable to attend any event that has not been paid in full. 

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Can I customize the activities at a party?

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Please note that although we try to meet all our client’s wishes, we cannot deviate too much from our normal routine as it takes a lot of prep time and additional cost. If you would like to modify or substitute one of the activities that we currently provide, please let us know and we will do our best to accomodate you. However, in doing so there may be an additional charge.
 

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Can I request additional time with the performer?

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Our performances are normally 60 minutes in length. A $75.00 charge is applied for each additional half hour (two hour maximum). Please call and speak to a party reservation specialist if you would like to add time to the 60 minute base package if it was not requested on the original booking form.  If you have purchased a 60 minute package and you decide during your partythat you need more time, please speak to the party host in attendance to determine if our performer is able to stay an additional 30 minutes. In this case the $75.00 up charge will be due immediately, CASH ONLY.

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Do you have to tip the performer?

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You are not required to tip our performers, but it is greatly appreciated! Please note that what you pay for your character visit goes toward gas, costume upkeep, our new-costume fund and equipment before our actors get their pay. Just like tipping the wait-staff at a restaurant for good service, it is customary to tip character performers for outstanding service!

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How much do you tip?

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If you do feel our performer is deserving of a tip, the amount is completely up to you. We recommend a standard gratuity based on the total party amount of 10% to 20% at your discretion.

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Where do you attend parties/events?

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We are a full-service party business. We come directly to you! You name the location and we show up ready to party! Your house, local play area, parks, restaurants...You name it.  All that we ask, is that if it's not your home, please be sure to receive permission from the venue to bring in outside entertainment.

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Do we need to provide parking?

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Yes, We will need a spot in your driveway to load and unload our equipment into the house. If it’s not at your home but in another location, please make sure there is a place close to the entrance for us to be able to load and unload.

 

Do you do parties outside or in parks?

 

Of course! However, not when the temperature outside surpasses 95 degrees or is soiled from a previous rain fall. At park parties, please make sure that there is plenty of cool shaded areas for the performer since they are wearing heavy fabrics. The park area must be grassy and free of thorny bushes, mud or standing water. Swing sets and jungle gyms are ok for characters such as The Amazing Spider-Guy, but Princesses can not climb or play on them due to the elaborate nature of their costumes

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What time should I schedule the performer to arrive at the party?

 

We suggest scheduling the character to appear at least 30 minutes to an hour after your party STARTS, this way all the guests have the time to arrive and can enjoy the performance. Please urge your guests to arrive on time.  It is CRUCIAL that we begin on time so that we can keep an on time schedule for the other parties that day. We cannot go back and repeat activities for the late arrivals. 

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What happens if I cancel?

 

Once we receive your deposit, we will reserve your desired date and time. In the event you have to cancel (before our 2 week prior policy), we will retain your deposit or gladly work with you to find an alternate party date (based on availability). Alternate party dates must be scheduled within a 6 month period. In the event you cancel after paying your balance (that is due 2 weeks prior to your party), your entire deposit and balance paid will be retained or we will gladly work with you to reschedule your party for a later date.

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Do yo have liability insurance?

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When You Wish Entertainment is a fully insured LLC.  In addition, your Party Host and performer will do everything in their power to ensure that your home and guests are treated with the utmost care and respect.

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